Category Archives: Ticker Tape

New telephone System

New Telephone System

Go Live on 15.11.2022

To Improve patient experience with regards to calling the practice we are changing over to Surgery Connect which is a cloud based system that is NHS Digital approved.

All incoming and outgoing calls will be recorded for training and monitoring purposes.

One of the benefits is the call back system. If you opt for this your place in the queue will be held and you will automatically get a call back from the practice when your call reaches the top.



If I die it will be your fault – Campaign to support Reception Staff

Please support our receptionists.

A Practice Index survey revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help (Practice Index, 2021). Because of these staggering figures, on the 20th May 2021, the Institute of General Practice Management (IGPM) launched their campaign “If I die it will be your fault” to end all abuse towards general practice staff.

Please see video link to see some of the comments received daily at GP Practices, including ours



Regarding certificates or evidence about your COVID vaccination status.

We are unable to issue this certificate at the practice.

Please see for further information.

Proof of your vaccination status will be available in the NHS app from 17th May 2021, and in some of the other apps that provide you with Patient online services.

The NHSapp can be downloaded from for iPhone or for android.

If you have not used it before, there is a self-registration process within the app to create an “NHS login” as per

If you already have access/ login details for patient online services, for example “Patient Access”, you may use this.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, and the letter may to take another 5 days to reach you, or more if postal services are affected.  Please take account of this when making your plans.

Online Health Records

There are a number of ways to access your health records online.

Please see below:

Please download either the apple or google apps as appropriate to your phones. You will also be able to access health advice, request repeat prescriptions and book appointments

(please be aware that online booking is switched off until covid restrictions are lifted)

You may also like to create an NHS log In that helps give you access to the apps above and others. NHS LOGIN

More information is available HERE



Covid-19 & Flu Vaccinations

Please do check this webpage for latest updates and information on availability of  Covid-19 vaccines in Ealing & Flu vaccines at this practices and local pharmacies.

Covid-19 vaccine

For more information about the Covid-19 vaccine, please visit Coronavirus (COVID-19) vaccine – NHS ( or read this leaflet:  Covid-19 Vaccine Guide for Adults

We will be contacting patients when the Covid-19 vaccine is available for them. Due to limited supply of the vaccine, the NHS will initially be targeting the elderly with additional risk factors. Please read this leaflet to explain why you might need to wait: Covid-19 Vaccine: Why do I have to wait Leaflet.

Patients will not receive the vaccine at OLDFIELD FAMILY PRACTICE, but will be booked into a Covid-19 vaccination Centre in Ealing. You will require to have 2 doses of the vaccine which are administered at least 21 days apart. Please read this leaflet to know what to expect after having the vaccine: Covid-19 vaccine: What to expect after vaccine leaflet